Most frequently asked questions

To place an order, simply follow the steps below:

  • Select the item(s) you wish to place an order for (If stitching will be needed, be sure to add stitching options)
  • Add the item(s) to your shopping cart.
  • Click on your shopping cart to proceed to the checkout.
  • Enter your billing & shipping details and any applicable coupon codes.
  • Select your method of payment – via PayPal or Debit/ Credit cards and enter the required details to complete the order.
  • Hurrayyy! You’ve successfully placed an order. You will be able to view your order # and order details on the final screen. You’ll also receive an order confirmation e-mail at the e-mail address provided by you at checkout

The processing time required to get each product ready for dispatch is listed on the respective product page or in the shipping policy page. If you’ve ordered a Ready to Ship item, it will be dispatched within 48 hrs (2 business days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready.

Example: You’ve placed an order for three products. The processing time for product A is 48 hrs, product B is 7 days and product C is 3 to 5  weeks. Your order will be dispatched within 3 to 5 weeks. Once your order is dispatched, you will receive your order within 4-7 business days

We at Falakenoor only work with reputed carriers such as DHL, UPS, FedEx, SkyNet and others. Your order will be dispatched through one of these reputed couriers. You’ll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.

Checking your order status is very easy – simply log in to your Falakenoor account and proceed to My Account section. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each. Alternatively, you may also e-mail us at orderupdates@falakenoorboutique.com alongside your order # and one of our order support representatives will be happy to update you with the status of your order.

No, you do not need to make an account to shop with us. However, registering an account with us allows for a faster checkout and personalized recommendations catered to your style. When checking out as a Guest, we’ll always give you the option to register your account in-case you change your mind.

Yes, we do offer coupons and special deals for our customers. You may sign up for our newsletter to view these special deals from time to time.

No, only one coupon code is applicable per order.

We would recommend dry cleaning all embellished outfits. Outfits of lawn/ cotton/ digital print should only be washed in cold water