As amended on December 5, 2017 and applicable for all orders placed on or after December 3, 2017.
At Falakenoor Boutique, we aim to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Returns policy so that incase you do decide to cancel your order, or seek returns/ refunds, you do not face an iota of a problem.
Q: Can I cancel my order in case I change my mind after ordering?
Q: Why a “24 Hour” deadline?
Q: Could there be a delay at Falakenoor because of “unforeseen circumstances”?
- a) Accept a Store Credit of equivalent value which you may use to purchase an alternate product
- b) Opt to receive a refund of your money.
Q: But if i am unable to find an alternative product on your website?
Q: Oops! I “missed” adding a critical detail while placing the order. Possibility of correcting it?
1) Update their complete shipping details;
2) Update measurement details within 48 hours of placing the order; or
3) Update the order comments within 48 hours of placing the order.
Q: I received the order. But there’s an issue. Can I return my ordered items?
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn’t get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
Q: In what scenarios would you not accept any returns?
Q: What are the steps of returning any item ordered from Falakenoor Boutique?
Inform us via email within 48 hours of receiving the product. You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorization Reference. We may request you for a digital picture(s) of the item for our internal review and verification purposes to be able to process your request.
Product must have all tags intact
All ‘stitched’ items and ‘Pakistani Originals’ cannot be returned and are ‘Final Sale’
Refunds & Process
Returns for store credit will be given free of charge however the payment refund will require a handling and processing fee of 20% of your total order value which will be deducted from the amount to be refunded back. Refunds are generally processed within 5-9 business days after we receive the return. Customer will be liable for all shipping costs/ customs duties which may be incurred in returning back the item(s) to us. A refund would be issued only when we receive the returned items. We are not liable for packages lost in transit or undelivered by your shipping company. In the event of the error from our side, we will happily reimburse the shipping incurred by you and exchange the product or provide a store credit for the value. Please note that the original shipping charges are non-refundable.
Feeling dazed? Don’t fret, you can reach out to our Customer Care Representatives via email for a step-by-step clarity on all the points highlighted above.