Returns

Q: Can I cancel my order in case I change my mind after ordering?

Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund amount and confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe. Please be apprised that Ready To Ship orders are not eligible for cancellations as they ​(unstitched/ semistitched) ​are dispatched within 24-48​ hours of the receipt of order. You may please note that all cancellations are refunded in the form of STORE CREDIT only.

Q: Why a “24 Hour” deadline?

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. Incase a garment has to be readied, or customized, the process is already underway.

Q: Could there be a delay at ​Falakenoor because of “unforeseen circumstances”?

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailibility of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:

1. a) Accept a Store Credit of equivalent value which you may use to purchase an alternate ​product
2. b) Opt to receive a refund of your money.

Q: But if i am unable to find an alternative product on your website?

In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer a compensation by way of Store Credit or discount coupon depending upon the order value and delay in communication.

Q: Oops! I “missed” adding a critical detail while placing the order. Possibility of correcting it?

Yes. Customers can directly email us incase to –

1) Update their complete shipping details;
2) Update measurement ​details within 48 hours of placing the order; or
​3) Update the order comments within 48 hours of placing the order.​

Q: I received the order. But there’s an issue. Can I return my ordered items?

Yes you can. At ​Falakenoor, we don’t believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there’s always a possibility that

a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn’t get noticed during packing; or
c. A wrong item is shipped out to you by mistake.

Q: How soon should I get back to you?

Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Q: In what scenarios would you not accept any returns?

Kindly be informed that any product purchased from our ​’​Sale​’ section will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.

Q: What are the steps of returning any item ordered from ​Falakenoor Boutique?
Inform us via email within 48 hours of receiving the product. You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorization Reference. We may request you for a digital picture(s) of the item for our internal review and verification purposes to be able to process your request.

Return Policy
Product must have all tags intact
All ‘stitched’ items and ‘Pakistani Originals’ ​cannot be returned and are ‘Final Sale’

Refunds & Process
Returns for store credit will be given free of charge however the payment refund will require a handling and processing fee of 20% of your total order value which will be deducted from the amount to be refunded back. Refunds are generally processed within 5-9 business days after we receive the return. Customer will be liable for all shipping costs/ customs duties which may be incurred in returning back the item(s) to us. A refund would be issued only when we receive the returned items. We are not liable for packages lost in transit or undelivered by your shipping company. In the event of the error from our side, we will happily reimburse the shipping incurred by you and exchange the product or provide a store credit for the value. Please note that the original shipping charges are non-refundable.

Feeling dazed? Don’t fret, you can reach out to our Customer Care Representatives via email for a step-by-step clarity on all the points highlighted above.