Last Updated: 1 June 2026

At Falakenoor Boutique, many of our garments are made-to-order, custom stitched, handcrafted or specially sourced from designers after an order is placed. As production and sourcing often begin shortly after an order is received, cancellation requests are handled in accordance with the policy below.

By placing an order with us, you acknowledge that you have read, understood and agreed to this Cancellation Policy.

1. Cancellation Requests Within 24 Hours

Customers may request cancellation of an order within 24 hours of placing it.

Cancellation requests received within this period will generally be accommodated where reasonably practicable, provided that:

• production has not commenced;
• stitching has not begun;
• the product has not been specially sourced from the designer or supplier;
• the order has not entered fulfilment processing or been packed for dispatch; and
• no other irreversible processing has taken place.

Where a cancellation request is approved, any eligible refund will be issued to the original payment method in accordance with this policy and applicable law.

2. Cancellation Requests After 24 Hours

Cancellation requests submitted more than 24 hours after an order has been placed are not guaranteed and will be considered on a case-by-case basis.

As many of our products are produced or sourced specifically for each customer, orders frequently enter production or sourcing shortly after purchase.

If production, stitching, sourcing or fulfilment has commenced, we may be unable to cancel the order.

Where a cancellation request is exceptionally approved after processing has begun, any refund may be reduced by reasonable non-recoverable costs already incurred in relation to the order, including payment processing fees, sourcing costs, production costs or other expenses, where permitted by applicable law.

3. Orders That Cannot Normally Be Cancelled

Cancellation requests cannot normally be accepted once any of the following has occurred:

• custom stitching has commenced;
• personalised garments have entered production;
• a made-to-order garment has entered production;
• a designer has commenced processing the order;
• the product has been specially sourced for the customer;
• a ready-to-ship order has entered fulfilment processing;
• the order has been packed for dispatch;
• the order has been shipped; or
• the order has otherwise reached a stage where cancellation is no longer reasonably possible.

4. If We Cancel an Order

In rare circumstances, we may need to cancel an order due to reasons including, but not limited to:

• product unavailability;
• supplier discontinuation;
• pricing or technical errors;
• payment verification issues;
• suspected fraudulent activity;
• duplicate orders; or
• circumstances beyond our reasonable control.

Where appropriate, we may first offer a suitable alternative product.

If an order is cancelled by us before dispatch and no alternative solution is agreed, an appropriate refund will be issued to the original payment method.

5. Orders Already Shipped

Once an order has been shipped, it is no longer eligible for cancellation.

Refusing to accept delivery, failing to collect a shipment or otherwise causing a shipment to be returned to us does not cancel the order or create any automatic entitlement to a refund.

If, at our sole discretion and subject to applicable law, we agree to accept a returned shipment, any refund approved may be reduced by reasonable non-recoverable costs incurred in connection with the order, including but not limited to:

• outbound shipping charges;
• return shipping charges;
• customs duties;
• import taxes;
• courier charges;
• payment processing fees; and
• any other reasonable costs incurred in processing or returning the order.

6. Chargebacks

If you believe your order should be cancelled or refunded, we encourage you to contact our Customer Experience Team before initiating a payment dispute or chargeback.

We are committed to resolving genuine concerns fairly and promptly.

Nothing in this policy limits your right to contact your payment provider or exercise any rights available under applicable law.

7. Related Policies

This Cancellation Policy should be read together with our:

• Terms & Conditions;
• Returns & Refunds Policy;
• Shipping Policy; and
• Privacy Policy.

8. Changes to This Policy

We may update this Cancellation Policy from time to time.

The latest version will always be published on our website and will apply to orders placed after the updated version becomes effective.

9. Contact Us

If you have any questions regarding this Cancellation Policy or wish to request cancellation of an order, please contact our Customer Experience Team using the contact details available on our website as soon as possible.

The earlier you contact us, the greater the likelihood that your request can be considered before processing begins.