Returns & Refunds Policy

Last Update: 1st July 2026

At Falakenoor, we are committed to delivering authentic, high-quality ethnic wear sourced from trusted designers and skilled artisans. Many of our products are handcrafted, made-to-order, stitched to standard sizes or custom measurements, and therefore require special handling throughout the production process.

We encourage all customers to carefully review the product description, size chart, processing timelines, and this policy before placing an order.

By placing an order with Falakenoor, you acknowledge that you have read and agreed to this Returns & Refunds Policy, our Terms & Conditions, and our Shipping Policy.

1. General Policy

Due to the nature of our products, returns, refunds and exchanges are accepted only in the limited circumstances described in this policy.

As many of our garments are stitched, customised, handcrafted or specially sourced against customer orders, they cannot ordinarily be returned once production has commenced or after delivery.

Any request for a return, refund or exchange is subject to review and approval by Falakenoor.

2. Products Not Eligible for Return or Refund

Unless an incorrect item has been supplied by us or a significant manufacturing defect has been confirmed following our inspection, we do not accept returns, refunds or exchanges for:

Stitched garments
Semi-stitched garments
Custom-stitched garments
Altered garments
Made-to-order products
Sale or promotional items
Clearance items

Returns or refunds are also not accepted for reasons including, but not limited to:

Change of mind
Personal preference
Incorrect size selected by the customer
Preference for a different colour, fabric, style or design
Event cancellation or change of plans
Minor variations that are characteristic of handcrafted garments
Colour variations caused by lighting, photography or screen settings
Expectations that differ from the product description or images provided

3. Standard Size Orders

Standard size garments are stitched according to the size chart available on the relevant product page.

Customers are responsible for selecting the appropriate size before placing an order.

Standard sizing is not tailored to individual body measurements and customers should expect the garment to follow the published size specifications rather than provide a custom fit.

4. Custom-Stitched Orders

Customers selecting custom stitching are responsible for providing complete and accurate measurements.

Once production has commenced, custom-stitched orders cannot ordinarily be cancelled, returned or refunded.

Minor tailoring variations may occur due to garment construction, embroidery placement, fabric characteristics and tailoring techniques. Such variations are considered normal and do not constitute manufacturing defects.

5. Product Colours & Handcrafted Details

Many of our garments are handcrafted and may feature embroidery, sequins, beads, tassels, mirrors, lace and other decorative elements.

Minor variations in embroidery placement, embellishment, finishing or stitching are natural characteristics of handcrafted products and are not regarded as defects.

Similarly, product colours may appear slightly different due to professional photography, lighting conditions, screen settings or dye batches. Such variations are normal and do not qualify for a return or refund.

6. Incorrect Items or Manufacturing Defects

If you believe you have received an incorrect item or a product with a significant manufacturing defect, please contact us within 48 hours of delivery.

Your email should include:

Your order number
A description of the issue
Clear photographs showing the concern

Our Quality Assurance team will review your request using the information provided together with our production and quality control records.

If we determine that an incorrect item has been supplied or a significant manufacturing defect exists, we will, at our discretion, provide an appropriate resolution. Depending on the circumstances, this may include a repair, replacement, store credit or refund.

7. Approved Returns

Returns are accepted only where authorised by Falakenoor in writing.

Approved items must be returned:

Unused
Unwashed
Unaltered
In their original condition
With all tags, accessories and original packaging (where applicable)

Items returned in any other condition may not qualify for the approved resolution.

8. Return Shipping

Unless otherwise confirmed by us in writing, customers are responsible for the cost of returning approved items.

We recommend using a fully tracked and insured shipping service, as customers remain responsible for returned items until they are received by us.

9. Refunds

Refunds will only be processed where expressly approved by Falakenoor following review of the returned product (where applicable).

Approved refunds will be issued using the agreed resolution method.

Where permitted by applicable law, any non-recoverable payment processing or platform charges may be deducted before processing a refund to the original payment method.

Please allow sufficient time for your payment provider to process the transaction once the refund has been issued.

10. Order Cancellations

Cancellation requests are governed by our Cancellation Policy.

Orders that have entered sourcing, stitching or production may not be eligible for cancellation.

Custom-stitched orders cannot ordinarily be cancelled once production has commenced.

11. Abuse of Policy

We reserve the right to decline future orders where there is evidence of repeated misuse of our returns process, fraudulent activity, abusive behaviour towards our team, or repeated payment disputes made in bad faith.

Nothing in this clause limits any rights available to customers under applicable law.

12. Contact Us

If you believe there is a genuine issue with your order, please contact our Customer Experience Team within the applicable reporting period.

We are committed to reviewing every concern fairly and working towards an appropriate resolution in accordance with this policy.

Worldwide Shipping
Secure Payments
100% Original Products
WhatsApp Support