Last Updated: 1 June 2026

Thank you for shopping with Falakenoor Boutique.

We proudly deliver authentic South Asian ethnic wear worldwide. As many of our garments are made-to-order, custom stitched or specially sourced from designers, please read this Shipping Policy before placing your order.

By placing an order with us, you acknowledge that you have read and agreed to this Shipping Policy.

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1. Order Processing

All orders are processed after successful payment verification.

Processing may include product sourcing, stitching, quality inspection, packaging and preparation for shipment.

Processing time is separate from shipping time and begins only after your order has been successfully placed.

The estimated processing time for each product is displayed on the relevant product page wherever applicable. If no processing time is displayed, we recommend contacting us before placing your order.

Please note that all processing times are estimates and are not guaranteed.

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2. Standard Processing Timelines

Our standard estimated processing times are:

Product Category	Estimated Processing Time
Indian Clothes – Unstitched	Approximately 1 to 2 Weeks
Indian Clothes – Stitched	Approximately 2 to 3 Weeks
Indian Clothes – Ready to Wear	Approximately 2 to 3 Weeks
Pakistani Designers – Unstitched	Approximately 2–3 Weeks
Pakistani Designers – Stitched	Approximately 5–7 Weeks
Luxury & Festive Pret	Approximately 3–4 Weeks
Luxury Formals & Bridals	Approximately 4–8 Weeks

The above timelines are standard estimates only and do not include shipping time.

Processing times may vary depending on designer production schedules, order volumes, customisation requirements, quality control procedures, seasonal demand and other operational factors.

During promotional events, festive seasons and peak periods, processing times may extend beyond the above estimates where reasonably necessary.

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3. Shipping & Delivery

Once your order has completed processing, it will be dispatched through one of our trusted courier partners.

Shipping time begins only after dispatch.

Courier delivery estimates are provided for guidance only and may vary depending on:

• destination country;

• customs clearance;

• courier operations;

• weather conditions;

• public holidays; and

• other circumstances beyond our reasonable control.

Delivery dates cannot be guaranteed.

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4. Multiple Item Orders

If your order contains multiple items with different processing times, we will normally dispatch the complete order once all items are ready.

However, we reserve the right to split shipments where we consider it appropriate. If we choose to do so, no additional shipping charges will be payable by you unless otherwise agreed.

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5. Delivery Address

Customers are responsible for ensuring that all billing and shipping information is accurate.

If you need to change your delivery address after placing an order, please contact us immediately.

While we will make reasonable efforts to accommodate address changes before an order enters fulfilment, we cannot guarantee that changes can be made once processing or shipment has commenced.

We are not responsible for delays or additional charges resulting from incorrect or incomplete address information provided by the customer.

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6. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise on our website, these charges are the responsibility of the customer.

Customs regulations vary between countries. We recommend checking with your local customs authority before placing your order if you are unsure about any applicable charges.

Falakenoor Boutique is not responsible for customs delays or charges imposed after shipment.

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7. Delivery Attempts & Returned Shipments

Customers are responsible for monitoring shipment tracking and ensuring that deliveries can be accepted.

If a shipment is refused, unclaimed, returned due to an incorrect or incomplete address, or returned because applicable customs duties or taxes are not paid, the order will not be considered cancelled.

Where a returned shipment is received by us and a refund is approved in accordance with our Cancellation Policy, Returns & Refunds Policy and applicable law, we may deduct reasonable non-recoverable costs incurred, including outbound shipping charges, return shipping costs, customs duties, taxes, courier fees and other associated expenses.

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8. Tracking Information

Shipment tracking details will be provided after dispatch via email.

Customers are responsible for monitoring tracking updates and contacting the courier promptly if any delivery issues arise.

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9. Risk of Loss

Risk of loss or damage passes to the customer upon successful delivery of the order to the delivery address provided, or as otherwise required under applicable law.

Where tracking confirms successful delivery, any claims relating to theft, loss after delivery or packages left at the delivery location should be raised with the courier where appropriate.

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10. Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including customs inspections, severe weather, transportation disruptions, courier delays, public holidays, government restrictions or other unforeseen events.

Such delays do not automatically entitle customers to cancel an order, refuse delivery or claim compensation, except where required under applicable law.

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11. Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact our Customer Experience Team as soon as reasonably practicable after the expected delivery date.

We may request photographs, details of the packaging or other supporting information to assist us in investigating the matter with the courier.

Where appropriate, we will work with the courier to investigate the shipment and seek a fair resolution. Any resolution will depend on the circumstances of the shipment, the courier's investigation and any rights available under applicable law.

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12. Related Policies

This Shipping Policy should be read together with our:

• Terms & Conditions;

• Returns & Refunds Policy;

• Cancellation Policy; and

• Privacy Policy.

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13. Changes to This Policy

We may update this Shipping Policy from time to time.

The latest version will always be published on our website and will apply to orders placed after the updated version becomes effective.

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14. Contact Us

If you have any questions regarding order processing, shipping or delivery, please contact our Customer Experience Team using the contact details available on our website.

We will be happy to assist you.