Last Updated: 1 June 2026

At Falakenoor Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, place an order or otherwise interact with us.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Name

• Billing and shipping address

• Email address

• Telephone number

Order Information

• Products purchased

• Order history

• Shipping preferences

• Payment status

For your security, Falakenoor Boutique does not store your full payment card details. Payments are processed securely through authorised third-party payment providers.

Technical Information

When you browse our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Referring website

• Website activity

• Cookies and similar technologies

This information helps us improve website performance, security and customer experience.

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2. How We Use Your Information

We use your information to:

• process and fulfil your orders;

• communicate with you regarding your purchases;

• provide customer support;

• arrange shipping and delivery;

• verify payments and prevent fraudulent transactions;

• improve our products, services and website;

• personalise your shopping experience;

• comply with legal obligations; and

• protect our business and customers from fraud or misuse.

Where you have chosen to receive marketing communications, we may also send you updates about new arrivals, promotions, collections or special offers. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

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3. Sharing Your Information

We do not sell your personal information.

We may share your information only where reasonably necessary to operate our business, including with:

• payment service providers;

• shipping and courier companies;

• fraud prevention and payment verification services;

• website hosting and technology providers;

• marketing and analytics service providers; and

• professional advisers or regulatory authorities where required by law.

These service providers receive only the information reasonably necessary to perform their services and are expected to protect your information appropriately.

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4. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your shopping experience.

Cookies may be used to:

• remember items in your shopping cart;

• save your browsing preferences;

• improve website performance;

• understand how visitors use our website; and

• support marketing and advertising activities.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

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5. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send you information about new collections, product launches, exclusive offers and other marketing updates.

You may withdraw your consent and unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you service-related communications regarding your orders, account or other important transactional matters.

6. International Transfers

As an international online retailer, your personal information may be transferred to, stored or processed in countries other than the country in which you reside.

Where such transfers occur, we take reasonable steps to ensure that your personal information continues to receive an appropriate level of protection and is handled in accordance with applicable data protection laws.

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7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• fulfil your orders;

• provide customer support;

• maintain business and accounting records;

• comply with legal and regulatory obligations;

• resolve disputes; and

• enforce our legal rights and agreements.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our internal practices and applicable law.

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8. Data Security

We take reasonable technical, administrative and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly if they believe their account has been compromised.

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9. Your Privacy Rights

Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information, including the right to:

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information where permitted by law;

• object to or restrict certain processing activities;

• withdraw consent where processing is based on consent; and

• request information about how your personal information is used.

If you wish to exercise any of these rights, please contact us using the details provided below. We may request reasonable information to verify your identity before processing your request.

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10. Third-Party Websites

Our website may contain links to third-party websites, applications or services for your convenience.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational needs.

The latest version will always be published on our website and will apply from the date it becomes effective.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Customer Experience Team using the contact details available on our website.

We will be happy to assist you.

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