At Falakenoor Boutique, we are committed to offering high-quality ethnic fashion from a wide range of designers and manufacturers. Many of our products are handcrafted, made-to-order or created using traditional techniques. As a result, slight variations are a natural characteristic of these garments.

We encourage customers to review the following information before placing an order.

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1. Product Images & Colour Variation

We make every effort to display our products as accurately as possible.

However, actual colours may vary slightly due to factors including:

• screen brightness and display settings;

• mobile phones, tablets and computer monitors;

• photography lighting;

• image editing; and

• individual perception of colour.

Minor colour variations between the product received and the images displayed on our website are normal and do not constitute a product defect.

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2. Handcrafted & Embellished Products

Many of our garments feature handcrafted embroidery, sequins, beadwork, prints, embellishments and other artisanal details.

Due to the handcrafted nature of these products, slight variations in embroidery placement, beadwork, threadwork, motifs, prints or embellishments may occur. These variations are part of the uniqueness and authenticity of handcrafted garments and should not be regarded as defects.

Please note that hand-applied embellishments such as beads, sequins, stones or similar decorative elements may occasionally become slightly loose during handling or transit, and in some instances a small embellishment may detach when the package is opened. This is an inherent characteristic of handcrafted embellished garments and is not considered a manufacturing fault or defect.

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3. Fabric & Texture

The appearance, texture, sheen and finish of fabrics may vary depending on:

• fabric composition;

• weaving techniques;

• dyeing processes;

• lighting conditions; and

• production batches.

Natural characteristics of fabrics should not be considered manufacturing defects.

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4. Measurements & Sizing

Product measurements and size charts are provided as a guide.

As garments are produced by different designers and manufacturers, sizing standards may vary between collections.

Minor variations in garment measurements may occur due to manufacturing processes, stitching methods and manual measuring.

Customers are encouraged to review the size chart provided on the relevant product page before placing an order.

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5. Designer & Manufacturer Variations

From time to time, designers or manufacturers may make minor updates to their collections, including changes to lace, trims, buttons, tassels, lining, accessories, packaging or other decorative elements.

Where such changes are made by the original designer or manufacturer and do not materially alter the overall design, style or intended appearance of the garment, they shall not be considered defects or grounds for return.

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6. Product Availability

Many of our products are sourced from independent designers and manufacturers.

Availability may change without prior notice.

If a product becomes unavailable after an order has been placed, we will contact you to discuss suitable alternatives or the options available under our applicable policies.

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7. Product Care

To help preserve the quality and appearance of your garment, we recommend following any care instructions supplied with the product.

Where no specific care instructions are provided, delicate or heavily embellished garments are generally best maintained through professional dry cleaning.

Damage resulting from improper washing, ironing, steaming, storage or handling is not considered a manufacturing defect.

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8. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other product information are accurate at the time of publication.

However, occasional errors, omissions or updates may occur. We reserve the right to correct or update product information, pricing, specifications or images where necessary without prior notice.

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9. Questions Before Ordering

If you require additional information regarding sizing, fabric, colour, processing time or any other product details, we encourage you to contact our Customer Experience Team before placing your order.

We are always happy to help you make an informed purchase.

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10. Related Policies

This Product Information & Disclaimer should be read together with our:

• Terms & Conditions;

• Returns & Refunds Policy;

• Cancellation Policy;

• Shipping Policy; and

• Privacy Policy.